Serving Middle Tennessee, Southwestern Kentucky, Greater Nashville
To Whom It May Concern:
I received in the mail yesterday a survey form, along with a request that I fill it out and return it to you. To just fill out the survey form and return it would only tell a small fraction of the story, I have chosen this method to tell you the whole story.
For the past couple of years I have been doing my homework trying to figure out the best way to overcome my crawlspace swimming pool, and the cost of doing so. I have arrived at the conclusion that there were only about two ways to solve the problem, and that the cost would be somewhere between $10,000 and $15,000 depending on which way I decided to go. Then there was the "Home Expo" here in Bowling Green, where I picked up information on your company and a local company offering close to the same product. Preferring to go with the local company, I called them and made arrangements to get an estimate for the work. After four visits to my home beginning on March 23, wasting over 3 hours of my time, I still do NOT have a written estimate (from the local company). And however, the verbal estimate I DO have does not include the SmartSump, WaterWatch II Alarm, Ice Guard, nor the "I" beam for over the crawlspace door and is still over $1000 higher then yours.
An appointment was made for April 19, and unlike your competitor, Mr. Layne Gebers was on time, took less then two hours, went over everything, and I ended up with a written estimate right then. You were then given a check for half the cost and arrangement were made as to when you would be at my home to commence the work.
On the date and time arranged (April 30), your work crew was here, went to work and the only time I was them stop during the workday was for a short lunch. They were through, methodical, neat, polite, and from what I can see of the finished project, highly skilled and knowledgeable about what they were doing. During the original telephone call to set up the date for the work to be done, it was determined that the work would take 4 or 5 days. You were dead on the money with this estimate. Your crew finished up in 4 days and did so by staying late on the fourth days to complete the project and the final clean up.
As for the clean up itself, they made one hell of a mess! Taking out all the insulation, a sheet of plywood, bringing in gravel, ext. After they were done, I went around to do my own clean up and was unable to fill a one pound coffee can with debris. Now that is one GOOD job of cleaning up a king size mess. I had expected to spend the better part of the morning cleaning up a mess, but that was not the case. I was and still am impressed at the clean up done by your crew.
You asked if I would recommend your business to others looking to clean up their crawlspace, my answer is simple, I would not hesitate a heartbeat to recommend you to anyone. I am 60 years old and spent the better part of my life in various parts of our great country. During this time I have never been one to offer praise lightly and have had to spend a lot of time fighting with companies to get them to honor the minimums in their contracts.
You also ask if you may use me as a reference; the answer is YES! I am very favorably impressed with the way your company handled everything from A to Z!