Frontier Foundation & Crawl Space Repair Q&A

Yes, you can rest assured we are an insured general licensed contractor. We know and are committed to the laws that protect your project and our employees. Any Design Specialist can provide you with copies of our licenses and Certificate of Insurance.

No. We do not give pricing over the phone.

Our goal is to give you an accurate diagnosis of your problem so that we can leave you with a written proposal and the exact price that will provide you with the specific outcome you want. To do this, we need to do a thorough on-site inspection and analysis first.

Every home is different, and your family's needs and priorities are unique to you. Without seeing the home and your concerns, we would not be able to give you an accurate estimate.

Our inspectors use a very specific program to diagnose your home and the best permanent solution. This system also figures some of those numbers, there are price breaks at different square footage sizes as well.

None of our employees are temps or subcontractors. They are all W2 employees that have gone through background checks and drug screenings. We take the time to train them well so that we only send highly qualified people to your home.

Yes, we offer financing options through a reputable bank. When the Design Specialist comes to your home, he can explain options thoroughly to you. It just takes minutes to get approved!

https://www.frontierbasementsystems.com/about-us/financing.html

No, we consider our sales appointments to be consultations rather than sales pitches - we take the time necessary to inspect, educate, and really to consult with you about what your goals are for your home. We will not pressure you into buying anything. And, if you don't need anything from us, we will tell you that too!

No. Any contact information you provide will be used only to provide you with communications from Frontier for business purposes.

No, PolyLevel cannot move concrete over, it can only stabilize, lift it back up into position and fill voids left after soil has been washed away. 

Extending downspouts well away from the foundation will always help but cant be expected to solve the problem.

No, it’s free and there is no obligation.

Leakage, capillary action, vapor transmission, and/or condensation are 4 ways water can get into a basement or crawl space.

Over 35 years.

The costs will vary depending on your specific issue and also your goals for your home. Every job is customized for just the problem in your home. We couldn’t possibly give you an estimate without a thorough inspection. Solutions can cost in the hundreds to the thousands depending on the issue and what your goals are. The best way to find out exactly what is going on and what it will cost to fix it is to get a free estimate from one of our design specialists. We'd love to have one of our system design specialist help figure out your question.

Yes!

False, Radon is found in every part of the country.

Fix groundwater seepage, isolate the home from the earth, seal vents, and all outside air and condition or dehumidify the crawlspace air.

1. Flood test system to make sure water is flowing through it properly.
2. Cycle and water test the pumps operations.
3. We inspect the impeller inside the pump and remove obstructions so it can continue to pump water up and out of your discharge line.
4. Check the switch function so the pump is turning on and shutting off.
5. Install new batteries in water watch alarm
6. Check the humidity level of basement or crawlspace.
7. Check for domestic water leaks-from plumbing or HVAC.
8. Perform inspection of foundation, grading and gutters in the basement or crawlspace.
9. Clean sump liner and air tight lid inside of sediment and/or silt.

1. Check the CleanSpace liner for any rips or tears. Check all the seams to ensure they are still sealed properly and make any necessary repairs.
2. Cycle and water test pump operations.
3. We inspect the impeller inside the pump and remove obstructions so it can continue to pump water up and out of your discharge line.
4. Check the switch function so the pump is turning on and shutting off.
5. Install new batteries in water watch alarm
6. Check the humidity level of basement or crawlspace.
7. Check for domestic water leaks-from plumbing or HVAC.
8. Perform inspection of foundation, grading and gutters in the basement or crawlspace.
9. Clean sump liner and air tight lid inside of sediment and/or silt.

1. Ensure the Sanidry is working properly and that it is on the correct setting.
2. Change the filter (as requested by home owner, not included in service fee).
3. Clean coils.
4. Clean condensate pan.
5. Oil Sanidry (if older model)

Efflorescence is salt residue left behind as moisture vapor evaporates through the concrete.

Surface water from rain soaking the backfill is the main cause of a wet basement.

We sell a wide variety of products, depending on your unique situation and goals. We have 28 patents on waterproofing systems, a variety of sump pumps, dehumidification systems, crawlspace liners, foundation stabilization systems, and basement finishing systems, just to name a few!

Most water comes in between the footing and wall and up the floor-wall joint on a foundation with poured concrete walls.

We will send one of our highly trained foundation/basement experts. All have been on jobs to actually install the products so they can really understand them. We also train them in product knowledge and diagnosis. Some have looked at nearly 20,000 basements. When we send the pre-appointment packet, we’ll include a bio and a picture of the person we are sending to your home.

Our reps are the experts on this issue. Because they are currently out in the field inspecting customer’s homes. They are definitely the ones you want to give you advice on your issue. They’ll carefully inspect your foundation, see what goals you have about fixing your foundation or water issue and then provide you with a custom solution just for your home.

Expanding and contracting of the soil moving the foundation wall inward causes horizontal cracks.

PolyLevel cure time is 15 minutes, the product is set before your foreman leaves your home.

You will also have a 5 year warranty if you notice any changes just give the office a call.