Testimonials for Frontier Foundation & Crawl Space Repair

Elijah did a great job!

Service tech came to our home on Wed. for our yearly service. Love him!! I found him to be professional, thoughtful, informative, considerate and detail oriented! Thanks, look forward to seeing you next year!

You guys did a great job! I did a timelapse sequence of a small section of my basement.

Our experience with Frontier Basement Systems has been positive from start to finish. My husband and I had a couple of other companies come over and assess, but Tim Sapp from Frontier was, by far, the most down-to-earth, personable and kind, which was why we decided to go with Frontier. It was a quick and easy decision once we met with Tim. Tim spent over 2 hours in our home during the first visit, inspecting our house and sharing his recommendations. The staff at Frontier is very organized. We were given paperwork, a schedule, follow-up calls and everything that was needed during the weeks leading up to the actual project. My husband and I had many phone conversations with Tim. Tim almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, I’ve had 3 different conversations with Tim – 2 questions regarding new construction, and 1 question about an issue with the website not working when I tried to vote for Lael for the “Wow Service Award”. Tim never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional – and also from Lael and the crew. Lael is very personable and caring, and he has shown exceptional leadership during the course of this project. I noticed that he wouldn’t ask his crew to do anything that he, himself, wouldn’t do. For example, at one point he immersed the entire upper part of his body down into a deep hole in order to adjust a plate (which I don’t think many people could handle – myself included). Lael was also kind and down-to-earth, as was everyone in the crew. I was always greeted with a smile by crew members, and they would always take time to explain what they were doing, if I was curious about the process. These guys worked their butts off for 3 days – with a positive attitude. They even cleaned up after themselves. They all worked together as a team. Tim and Lael always seemed to communicate very efficiently with each other, even though they would be at different sites, and Lael and his crew seemed to communicate with each other very effectively, which created supreme efficiency. We want to vote for LAEL for the “Wow Service Award”. His name wasn’t on the website listed under “foreman”, so that’s why we’re mentioning here. LAEL = WOW SERVICE AWARD

Just wanted to let you know that Fernando and his crew finished the basement project today­ - a day earlier than I actually expected. From the moment we first met [Dustin], [he] explained our options, I knew we had found the right company.  Every question, every contingency that we could think of was addressed and the project progressed exactly as [he] told us it would.  I am so appreciative that [he] took the time to come over last week while my husband was in the hospital to reassure me that the basement was ready for construction.  The crew [he] sent over could not have been more professional and proficient in their work.  Fernando and his men were courteous,diligent, professional and an utter joy to be around.  My house was left clean every night - dust was kept to a minimum and the work area was left in perfect order each day.  Fernando spoke to me each night before he left to give me a status update and gave me a thorough walk through tonight before signing off and collecting the balance due.  We couldn't be more pleased with the work,the workers and the appearance of our new waterproofing system.  Living in this house as long as we have (over 30 years) and being dreadfully aware of every torrential rainstorm has been stressful to say the least.  Walking through 6-10 inches of water in the basement has been maddening and costly. Cleaning up nasty, muddy, stinky residue has been time consuming and frustrating.  For the first time, we don't expect to be nervous when we see a colorful radar picture on the 6 o'clock news.  We did not see a charge on the invoice for restoring our peace of mind, but that is exactly what Frontier Basement Waterproofing has done for us... We are so grateful to you and your team that an October downpour is not going to create additional stress...  Please pass along our gratitude and thanks to Fernando and his team.  Count on our referral anytime the subject comes up in our circle of business and personal friends.  You guys rock!!  

We replaced our heating and air conditioning unit. We also repaired the duct work in the crawl space and had Frontier Basement Systems come out for a yearly inspection. Jason was prompt, courteous and professional. He arrived on time and made sure that any mess was cleaned up. Their office staff was also very helpful. I would be happy to refer them again!

He was friendly and helpful. He completed his work with no supervision from me and I had no issues with letting him work alone to get the estimate completed. 

Frontier dried out my crawl space! My heat and air guy was super impressed with their work. Worth the money, very customer centric service. Love the guys who did the work, shout out to Carlos, Rocky, and Jesus.

Very professional team.  Their teams were very polite and very quality conscious.  A good experience for both myself and my wife Tami.

5 stars!

"Very professional team. Both Brandon R. and Manuel Bravo and their teams were very polite and very quality conscious. A good experience for both myself and my wife Tami."

"Frontier Basement Systems did an awesome job. Fernando was the foreman and went through everything with me when it was complete. They completed most of the work in a single day and it looks great!"

LT was very thorough, knowledgeable, and answered all my questions!

Andrew came to service our entire system today and was very respectful, professional, and timely. Top notch crew member!

Eric Furman came to my home in Benton, KY to raise a concrete walkway which had begun to sink into the soil around my house. He completed the job in about an hour and a half and did an excellent job. He explained the entire process to me and was extremely knowledgeable. He also has a great sense of humor.