Service Department at Frontier Basement Systems

Fast servicing of your basement or crawl space systems

Do you need to have your waterproofing system serviced? Or maybe you are looking for answers to questions about your system, such as: Who should you call with a question about your waterproofing products installed by Frontier Basement Systems? What do you do if your sump pump alarm goes off? How often should your sump pump be serviced? When is it time to change your SaniDry™ filters?

If you need help or you have a question for us, we have an extremely knowledgeable staff ready to give you an answer. Contact us today!

We have the answers and solutions you need

We are here to answer your questions and help solve any issues that arise after the installation is completed. Here are just some of the questions we can help with:

  • Why do I need to get my sump pump serviced?
  • When does the warranty on my sump pump expire?
  • What if I ripped my crawl space liner by accident?
  • Should I have a battery back up installed?
  • How can I tell if my sump pump is overworked?
  • What if I didn't get my warranty information?
  • What happens to my warranty if I move?
  • How do I know if my UltraSump® battery has enough charge?
  • What can I do about the humidity in my basement?

Annual Maintenance Process

Your sump pump, dehumidifier, and other waterproofing equipment need routine maintenance just like your car. For your peace of mind, we recommend scheduling annual maintenance to help prevent problems before they happen. We have experienced technicians to service you waterproofing system.

The exact details of your annual service appointment depend on your specific system, but our process typically includes the following:

  • Sump Pump Maintenance Details

    • Check pump operation - float switch, intake, check valve, and impeller
    • Clean sump liner of silt and sediment
    • Change the batteries in your WaterWatch® alarm (should be done annually)
    • Check the discharge line for potential problems
    • Inspect basement or crawl space for signs of problems and suggest/implement solutions
    • Check the CleanSpace® liner, if applicable
    • Provide any recommendations as needed
  • SaniDry Maintenance Details

    • Check pump operation - float switch, intake, check valve, and impeller
    • Clean sump liner of silt and sediment
    • Change the batteries in your WaterWatch® alarm (should be done annually)
    • Check the discharge line for potential problems
    • Inspect basement or crawl space for signs of problems and suggest/implement solutions
    • Check the CleanSpace® liner, if applicable
    • Provide any recommendations as needed

Fully-Trained Service Technicians and Customer Service Representatives

Our servicemen are fully-trained waterproofing professionals who can help solve your problems and concerns regarding your waterproofing system.

During your service appointment, it's best to start by letting your technician know about any specific questions or problems you have, and they'll do their best to provide you with an answer or solution as quickly as possible. Your service technician will also check for potential problems in your crawl space or basement, making sure you aren't caught off guard should an issue arise.

Call us with any questions or concerns at 1-866-682-4420. We'd be happy to assist you with your basement and crawl space questions and concerns. Our customers are raving fans of our service department, and we know you will be too!

Meet Our Team

our service area

We serve the following areas

KentuckyTennessee Our Locations:

Frontier Basement Systems
5150 Hwy 41A
Joelton, TN 37080
1-931-451-1133
Service Area
Free Quote