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Job review from in McLemoresville, TN 38235 on 03/02/17

Overall Rating:

4.4  out of 5
Our Overall Service
Call Representative
Sales Process
Our Installation Crew
The Cleanup Process

What made you choose our company:

I did research and based on ratings and remarks by customers in this area. I liked the products and felt this was the best company available to me. This company went a little more out of way to make the job easier for the customer. This is a difficult problem and your crew made it easier for me. I would also like to say that there were problems and delays that could have been avoided. Company sent wrong door and wrong size door several times. Then, sent a double lock door that required 2 keys and that was un-executable to me. The electricital person held up the work for not showing up when suppose to. In the end another one came and did a great job. Few other things that just happened. I guess misunderstandings on my part or companies part. Some things not explained well. In closing, I would like to say that the basement looks very good and I am pleased about the work and how it looks. Matt started and Gary finished and I was pleased with both of their work. I was glad that Gary was sent because he is a very good carpenter and when the door was off someway, he had to fix that. Not sure some if all workers could have done that job. Although, it did come a very hard blowing rain hitting that door pretty hard and some (not much) water did come under door. Most problems were more company problems than the crew that were working problem. Sorry, I probable told you more than you wanted, but I wanted to tell you why I choose your company and this was the only place that I could find to say how I thought it went and why I did not have all 5's. I do think that the installers were very professional in performing their jobs and they should have the opportunity to win the "Wow Service Award". Thank you, Joyce Crocker

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