Serving Middle Tennessee, Southwestern Kentucky, Greater Nashville1-866-682-4420
Friday, August 17th, 2018 by Brittney Griffy
One of our clients in Bethpage Tennessee received a service reminder post card for the systems installed in her home.
So she called in and stated"things are worse now then they were before" and that she still has problems with cracks in the walls and doors that wont open/close.
She mentioned the original foreman told her that it would take future adjustments and additional work when she was ready for the best permanent solution.
Our production manger went out and inspected the smart jacks and confirmed that we did need to come back out and tighten up the SmartJacks to close those cracks.
She also mentioned a bounce in her bedroom floor. Our production manger took a look at her concerns and confirmed that she would need a supplemental beam with SmartJacks to break the span of the joists and distribute the load. She decided not to do that now. "she can live with the bounce".
If there has been a lot of change, it is important to be careful about how much movement happens at once when products that lift and support a home are installed. A traumatic shift to realign a home can be very traumatic as well. The foreman must carefully install the products and watch for how the structure responds. As in this case, it was best to come back out and make additional adjustments later.
Two service technicians were scheduled and sent out to adjust the smart jacks.
After adjusting the smart jacks, the door in the kitchen and hallway worked properly again. We were not able to close cracks in kitchen but did close the crack in bedroom.